Banco de Crédito del Perú is the largest and oldest bank in Peru, a model of performance in the banking industry, highly regarded for steady growth, innovative financial products, and a growing market share in the rapidly expanding Peruvian economy. But the bank’s real estate assets, and by extension its work processes and organizational culture, were not keeping pace. Its 1980s era headquarters campus preceded many of the work processes and technologies in use today. Employee ergonomics and well- being (barely on the radar decades ago), and staff productivity also were becoming concerns.

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